Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to establish and maintain customer relationships with a focus on product adoption and retention.

Key Responsibilities

• Manage a portfolio of customers to ensure a high-quality experience
• Build strong relationships and act as a trusted point of contact
• Identify risks and take proactive steps to address them

Required Qualifications

• Minimum 1-2 years of experience, preferably in Customer Success or Account Management
• Proven work experience as a Customer Success Manager or similar role
• Strong negotiation and influencing skills with customers and internal stakeholders
• Ability to work independently while knowing when to involve others
• Technical aptitude and a willingness to learn in a technical environment