Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support its expanding customer base across North America.

Key Responsibilities

• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
• Build and maintain strong, long-term relationships with clients
• Provide proactive support and issue resolution, managing tickets and client feedback

Required Qualifications

• 2+ years' proven experience in Customer Success, Account Management, or a similar client-facing role
• Fluent in English; French is a plus
• Passionate about technology and AI
• Experience with SaaS or tech support is highly valued
• Legally authorized to work in the US