Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of assigned clients and maintain clear and professional communication
• Receive and clarify incoming client requests, determining resolution paths
• Track client request progress, ensuring timely follow-ups and maintaining transparency

Required Qualifications

• Experience working at the intersection of client, product, and delivery teams
• Good understanding of software product functionality and capabilities
• Professional proficiency in English (spoken and written)
• Ability to manage escalations and handle challenging situations calmly
• Experience in client management and understanding of client needs