Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive renewals and account retention by managing customer relationships and securing contract renewals
• Identify and execute expansion opportunities through upselling and cross-selling products
• Guide customers through onboarding and product adoption while monitoring customer health

Required Qualifications

• 2-4 years of experience in Customer Success, Account Management, or a client-facing sales role
• Strong desire for career growth in a customer-focused role
• Deep understanding of the product suite and ability to align solutions with customer needs
• Proficient in Salesforce for managing forecasts and reports
• Experience in managing renewals and expansion motions to meet ARR targets