Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (East Coast).

Key Responsibilities

• Own the customer journey from launch through post-sale, ensuring account success, retention, and renewal
• Execute project plans for implementations and coordinate onboarding efforts with district/school personnel
• Analyze account data to identify trends and share actionable insights to inform curriculum strategy

Required Qualifications

• Bachelor's Degree or related work experience
• 2+ years of experience in Account Management or Customer Success
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
• Proven track record in handling customer escalations and fostering positive resolutions
• Experience in education, school/district leadership, or educational publishing/technology preferred