Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the UK or Germany.

Key Responsibilities

• Build and manage relationships with customer executive stakeholders
• Own overall customer health, including contract renewal and gross revenue retention
• Provide proactive engagement and create annual joint success plans with customers

Required Qualifications

• 3-5+ years of experience in customer success or account management
• Experience managing and renewing enterprise-level accounts
• Strong relationship-building skills, particularly with C-level executives
• Experience supporting multiple SaaS products within an account
• Background in B2B manufacturing and distribution is a plus