Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee the customer experience from onboarding to ongoing support.

Key Responsibilities

• Serve as the first line of defense for customer issues, triaging and resolving them with urgency
• Run structured onboarding and implementation sessions to set customers up for success
• Proactively manage implementation timelines and coordinate with customer teams and internal stakeholders

Required Qualifications

• 2 to 5 years of experience in customer success, support, or a similar role in SaaS or fintech
• Strong organizational skills with the ability to manage multiple accounts and timelines
• Working knowledge of APIs and experience supporting customers with implementation
• Ability to build trust and establish relationships across customer organizations
• Comfort operating in a fast-paced, high-stakes environment