Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their team.

Key Responsibilities

• Serve as the primary point of contact for an assigned portfolio of clients, building strong, trusted relationships
• Lead onboarding efforts and drive product adoption through proactive engagement
• Monitor account health, identify risks or opportunities, and manage the renewals process for assigned accounts

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or related client-facing roles in SaaS or technology
• Experience in the Healthcare Revenue Cycle industry, including familiarity with workflows and reimbursement processes
• Experience using Planhat Customer Success Platform (CSP) is preferred
• Ability to manage competing priorities and work proactively in a fast-moving environment
• Passion for continuous improvement and elevating the customer journey