Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own a portfolio of property manager accounts, overseeing onboarding, adoption, renewal, and expansion
• Drive product adoption and ensure customers achieve measurable improvements in conversion rates and revenue
• Conduct regular business reviews and serve as the voice of the customer to internal teams

Required Qualifications

• 3-5+ years of experience in Customer Success, Account Management, or post-sale SaaS roles
• Proven track record of driving net revenue retention and reducing churn
• Experience with SaaS, digital products, or technology platforms
• Data-driven approach to account management using health metrics and business performance
• Highly motivated and resourceful with strong executive presence