Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Sustainability Solutions).

Key Responsibilities

• Partner with customers to define sustainability goals and create actionable execution plans
• Manage customer portfolios, ensuring engagement, retention, and satisfaction
• Collaborate with cross-functional teams to support customer needs and feedback on product improvements

Required Qualifications

• 4 to 7 years of experience in customer success, program management, consulting, or sustainability roles
• Proven experience in building or executing sustainability programs
• Ability to translate high-level goals into structured plans
• Experience managing multiple stakeholders and driving projects forward
• Familiarity with sustainability frameworks and tools