Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager in India.

Key Responsibilities

• Lead enterprise-wide adoption of the governance platform by managing projects and coordinating with internal teams
• Oversee customer lifecycle activities including onboarding, training, support coordination, and business reviews
• Define and execute success plans aligned to customer goals to drive governance outcomes and long-term value

Required Qualifications

• 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies
• Strong project management skills with a history of leading multiple concurrent customer engagements
• Ability to work well across functions, aligning teams including Sales, Product, and Engineering
• AI fluency or willingness to learn is a requirement
• Prior experience in a startup environment managing Fortune 500 customers is highly desirable