Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage enterprise customer relationships and act as a liaison between product management and customers
• Facilitate customer adoption of platform features and provide insights on business needs to internal teams
• Resolve escalated customer issues and advocate for customer interests within the organization

Required Qualifications

• 4+ years of experience in customer success or account management with enterprise customers
• Experience in issue resolution and escalation management
• Ability to build relationships with customers at the Executive level
• Experience engaging across various corporate functions
• Comfortable working with global teams and managing workloads across time zones