Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid Market segment.

Key Responsibilities

• Become a product expert and manage the full customer lifecycle from implementation to renewal
• Coordinate and lead internal teams to support customer needs and track success initiatives
• Identify opportunities for account expansion and proactively report key account metrics

Required Qualifications

• 5-7 years of previous Customer Success management experience
• Ability to quickly learn and communicate technical topics and products
• Proven track record of high-level performance and meticulous attention to detail
• Experience managing customer expectations and influencing teams
• Strong people management skills, including negotiation and relationship-building