Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will be responsible for managing customer relationships and ensuring account stability.

Key Responsibilities

• Serve as the primary coordination point for customers needing cross-functional support and build actionable resolution plans
• Build trust with customers by understanding their goals and supporting them through complex workflows
• Monitor account health proactively and help customers utilize the platform effectively

Required Qualifications

• 3-6 years of experience in Customer Success, Account Management, or a similar role in B2B SaaS
• Proven ability to manage complex, cross-functional situations involving escalations and account stabilization
• Experience with finance, billing, or SaaS metrics (MRR, ARR, churn) is preferred
• Strong organizational skills and proactive approach in ambiguous situations
• CPA certification is a plus