Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Remote.

Key Responsibilities

• Own and manage customer renewals, targeting 97%+ retention
• Proactively identify and mitigate churn risk while driving product adoption and engagement initiatives
• Conduct regular customer check-ins and collaborate cross-functionally to ensure customer satisfaction

Required Qualifications

• Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred)
• Experience with CRM tools and data-driven decision making
• Customer-centric mindset with a focus on outcomes and value delivery
• Demonstrated growth mindset and ability to learn on the job
• Self-driven and capable of operating autonomously