Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Oversee customer onboarding and activation, ensuring successful implementation and adoption of the product
• Proactively identify and mitigate risks to customer adoption and retention
• Provide technical guidance and maintain product knowledge to assist customers effectively

Required Qualifications

• 5+ years in a customer-facing role, preferably in account management or customer success
• Experience managing the renewal process and achieving retention targets
• Strong project management skills with a track record of holding teams accountable
• Experience working with technical products and engaging with developers or technical personas
• Proven ability to advocate for customers while balancing company objectives