Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Lead new customer onboarding and implementation in collaboration with Sales and Account Management teams
• Set strategic direction for customers' use of the product to address business challenges and drive measurable outcomes
• Identify risks to retention and opportunities for growth, facilitating value-driven conversations with customers

Required Qualifications

• 5+ years of experience in B2B Customer Success within SaaS, managing enterprise or strategic accounts
• Proven ability to manage complex customer organizations and multi-thread across executive and operational stakeholders
• Experience leading onboarding and implementation for large, high-value customers
• Demonstrated ability to drive renewals and identify/close expansion opportunities within existing accounts
• Strong organizational skills with the ability to prioritize across a portfolio of complex accounts