Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the primary point of contact and strategic advisor for approximately 75 assigned accounts, ensuring alignment of solutions with customer goals
• Guide customers in maximizing the use of the product and create value plans that demonstrate measurable business impact
• Collaborate with cross-functional teams to ensure seamless customer experiences and address escalations effectively

Required Qualifications

• Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales
• A passion for customer success and a genuine desire to help others grow
• Strong ownership mentality with the ability to take initiative and follow through
• Comfort with data and ability to interpret engagement and usage metrics
• Experience in project management or business consulting is preferred