Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to help customers adopt and grow with AI-enabled legal technology platforms.

Key Responsibilities

• Manage relationships with a portfolio of customers using SaaS products
• Assist customers with onboarding, adoption, and expansion of AI-driven legal technology
• Train and support users on new features and workflows, while communicating product updates

Required Qualifications

• Experience in a SaaS, legal tech, or eDiscovery environment
• Ability to teach users and simplify complex technology
• Comfortable working with various stakeholders, including executive decision-makers
• Ability to thrive in evolving environments
• Must be authorized to work in the United States