Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to build impactful relationships with customers and drive retention and growth.

Key Responsibilities

• Manage customer renewals and target a retention rate of 97%
• Identify churn risks and drive product adoption initiatives
• Conduct regular customer check-ins and collaborate cross-functionally

Required Qualifications

• Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred)
• Experience with CRM tools and data-driven decision making
• Customer-centric mindset focused on outcomes and value delivery
• Demonstrated growth mindset and ability to learn on the job
• Self-driven and capable of operating autonomously