Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Remote.

Key Responsibilities

• Maintain high levels of customer engagement and satisfaction, focusing on adoption and retention
• Own and execute the end-to-end renewal process, including renewal conversations and pricing alignment
• Serve as the customer's advocate within the organization, ensuring timely issue resolution and accountability

Required Qualifications

• Minimum 2 years in a customer-facing role within a SaaS or HCM software company
• Bachelor's degree or equivalent relevant work experience
• Ability to leverage internal partners to drive favorable customer outcomes
• Ability to identify opportunities for growth and adoption
• Understanding of organizational structures within the assigned book of business