Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Mid-Market - Fitness & Wellbeing.

Key Responsibilities

• Manage a portfolio of 25-40 mid-market accounts focusing on retention, churn prevention, and growth opportunities
• Execute the full sales cycle for renewals, upsells, and value-added services within the portfolio
• Monitor customer health, take immediate action to mitigate risks, and develop creative solutions for retention

Required Qualifications

• 4-6 years of experience in an Account Management or Customer Success role, particularly in a SaaS environment
• Experience managing strategic and growing accounts
• Skilled in negotiating contract terms and addressing pricing objections
• Highly proficient with CRM applications and Microsoft Office Suite
• Experience in the fitness industry, preferably boutique fitness