Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager with Ad Tech experience.

Key Responsibilities

• Manage publisher relationships from onboarding to long-term growth and retention
• Serve as the primary technical advisor for premium and enterprise-level publisher accounts
• Monitor and analyze publisher ad performance, implementing technical optimizations for revenue growth

Required Qualifications

• 3-5 years of experience in Technical Account Management, Customer Success, or Ad Ops within the Ad Tech ecosystem
• Advanced knowledge of Google Ad Manager and Google Analytics
• Deep understanding of programmatic advertising, including header bidding and ad serving principles
• Familiarity with web technologies such as HTML, CSS, and JavaScript
• Experience with CRM and project management tools like HubSpot, Jira, and Zendesk