Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of healthcare delivery organizations.

Key Responsibilities

• Serve as the primary point of contact and strategic advisor for mid-market and enterprise healthcare customers
• Develop and execute account plans to drive platform adoption and partnership growth
• Lead executive business reviews and manage the renewal lifecycle to ensure strong customer retention

Required Qualifications

• 5+ years of experience in Customer Success or Account Management, with at least 2 years in healthcare SaaS
• Proven track record of managing complex accounts and driving revenue expansion
• Familiarity with healthcare practices, including ambulatory and multi-site group practices
• Experience with CRM platforms and customer health monitoring solutions
• Ability to influence C-suite stakeholders and present data-driven narratives