Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (UK) to enhance client satisfaction and retention.

Key Responsibilities

• Serve as the main point of contact for mid-market and enterprise accounts, ensuring high retention rates
• Lead onboarding and training for new customers to promote effective platform adoption
• Conduct regular business reviews to identify growth opportunities and address client objections

Required Qualifications

• 2-3 years of experience in customer success, account management, or sales within a SaaS startup
• Proven ability to manage mid-market and enterprise accounts successfully
• Strong sales acumen and skills in handling objections
• Experience in creating business reviews and customer engagement campaigns
• Familiarity with tools like HubSpot and Stripe