Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of utility customers, driving value and expansion.

Key Responsibilities

• Manage a diverse portfolio of customers, focusing on value retention and expansion
• Engage proactively with customers through regular check-ins and business reviews to understand their needs
• Oversee customer onboarding and training, addressing support tickets and renewal risks

Required Qualifications

• 2-3 years of Customer Success experience in a B2B SaaS or Data-as-a-Service setting
• Fluency in electricity markets with experience working with utility customers
• Proven track record of driving customer retention and expansion
• Experience with data analytics tools such as SQL, Python, or Snowflake
• Familiarity with CRM and Customer Success platforms, such as Hubspot or Gainsight, is a plus