Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CSM) to drive digital adoption and ensure customer success for valued clients.

Key Responsibilities

• Lead onboarding and activation for all new digital customers
• Monitor digital usage patterns and proactively intervene when usage declines
• Conduct quarterly health-check calls with school leadership and instructors

Required Qualifications

• 3-5 years of experience in customer success, account management, or educational technology implementation
• Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms
• Ability to manage multiple accounts simultaneously
• Experience in analyzing usage data and identifying risk signals
• Proven consultative and relationship-building skills