Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success - West.

Key Responsibilities

• Lead a team of Customer Success Managers to manage the customer lifecycle from onboarding through renewal and growth
• Create engagement frameworks for proactive value delivery and customer advocacy
• Monitor customer health and drive adoption of customer success processes and technologies

Required Qualifications

• 7+ years in customer success, account management, or managed services leadership, preferably in SaaS or BPaaS environments
• 5+ years of people management experience leading CSMs or account-facing teams
• Deep understanding of Workday or comparable enterprise platforms and service delivery models
• Experience with customer success tools and platforms, including Salesforce
• Proven success managing renewals, revenue retention, and account expansion