Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer adoption, value realization, and retention.

Key Responsibilities

• Drive process change and product adoption through change management, executive relationships, project management, and training enablement
• Monitor customer health and take data-driven actions to influence behavior
• Conduct Quarterly Business Reviews to demonstrate value and champion customer retention

Required Qualifications

• 5+ years of experience in a Customer Success Manager role for a SaaS solution
• Proven ability to align SaaS product usage with customer business needs
• Knowledge of SaaS business models and customer lifecycle management
• Strong organizational and project management skills
• Data-driven and process-oriented individual with a track record of improving products and processes