Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage and scale relationships with customers in the energy sector.

Key Responsibilities

• Own a portfolio of customers, overseeing onboarding, deployment, and ongoing account management
• Build trust-based relationships with stakeholders and translate complex data into actionable insights
• Identify customer experience risks and opportunities, collaborating with sales to drive retention and expansion

Required Qualifications

• 4+ years of experience in Customer Success or a client-facing B2B role
• Proven ability to drive measurable results and deepen customer relationships
• Strong project management skills with the ability to handle multiple accounts and priorities
• Builder mindset, comfortable with ambiguity and process refinement
• Intellectual curiosity and motivation to learn quickly in the energy sector