Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II to manage customer relationships and drive successful implementations.

Key Responsibilities

• Independently manage a portfolio of business across assigned territories and develop proactive customer support strategies
• Collaborate with cross-functional teams to enhance customer experience and contribute to revenue growth
• Analyze customer feedback and success metrics to provide insights for product strategy and retention efforts

Required Qualifications

• 2-3 years of experience in Customer Success
• Strong understanding of the K12 education competitive landscape
• Excellent organizational and analytical skills
• Proven track record of meeting or exceeding goals and targets
• Experience in a SaaS education company is a plus