Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Orchestrate project plans, tracking deliverables and timelines across stakeholders
• Identify risks early and prepare customers for potential tradeoffs
• Co-manage healthcare customer portfolios, ensuring retention and contract expansion

Required Qualifications

• 3+ years in customer success or account management, preferably in health tech or SaaS
• Familiarity with U.S. healthcare basics
• Proven ability to manage multiple projects simultaneously
• Proficient in Google Suite, Salesforce, Zoom, and Asana
• Bachelor's degree required