Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Education).

Key Responsibilities

• Manage relationships with strategic education clients, conducting EBRs and ensuring customer success
• Design and implement automated onboarding journeys and lifecycle signals for high-volume accounts
• Provide day-to-day support, addressing client queries and ensuring smooth platform usage

Required Qualifications

• Proven experience managing large, high-volume portfolios (100+ accounts)
• Experience in building automated onboarding, adoption, and renewal journeys
• Technical literacy to triage platform issues and communicate effectively
• High data literacy to utilize health scores and engagement metrics in decision-making
• Strong organizational skills for tracking renewals and managing a large portfolio