Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive growth in platform usage at key accounts within life science companies.

Key Responsibilities

• Serve as the primary point of contact for day-to-day inquiries and support end-user success
• Monitor account usage trends to identify growth opportunities and implement strategies to enhance user engagement
• Collaborate with internal teams for user training, feedback collection, and issue escalation to ensure a seamless user experience

Qualifications & Requirements

• 3+ years of experience in the life sciences, biotech, and/or pharma industry
• PhD in a life science discipline (e.g., biology, chemistry)
• Preferred experience in a customer success, account management, or similar customer-facing role
• Familiarity with CRM tools (e.g., Salesforce) and customer success platforms is preferred
• A genuine interest in supporting scientific innovation and a proactive approach to customer needs