Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Enterprise Alliances.

Key Responsibilities

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
• Act as the connecting thread for internal teams with the customer across the customer journey
• Monitor and maintain customer health while educating clients on the business value of solutions

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years in a B2B customer success, account management, management consulting, or other Enterprise client-facing sales role
• Demonstrated ability to create structure in ambiguous situations and design effective processes
• Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
• PMP certification is a plus