Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to own the post-sale customer experience and drive measurable outcomes.

Key Responsibilities

• Own a book of business and serve as the primary point of contact post-sale
• Build and execute Customer Success Plans aligned to customer goals and success criteria
• Monitor customer health, usage, and sentiment to proactively identify risks and opportunities

Required Qualifications

• 2+ years in Customer Success, Account Management, or a similar customer-facing role
• Strong ability to manage a portfolio and drive proactive engagement
• Experience working cross-functionally to solve customer problems
• Data-driven mindset with the ability to translate usage into insights
• Familiarity with tools like HubSpot or similar CRM/CS platforms is preferred