Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to focus on business development and customer retention.

Key Responsibilities:

• Cultivate a broad understanding of products, technology, and support methodology
• Maintain regular communication with customers to support their technology initiatives and grow partnerships
• Implement strategic initiatives to identify opportunities for product cross-selling and manage proprietary software tools

Required Qualifications:

• 4-year college degree or equivalent experience
• Track record of success in enterprise customer account management
• 3-5+ years of experience in selling Cloud Communications, SD-WAN, Security, and Managed Services
• Experience with customer presentations and leading QBRs/MBRs
• Strong skills in Excel, MS Office, and general computer software