Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Commercial.

Key Responsibilities

• Lead the technical onboarding process for new customers and develop onboarding plans
• Manage customer relationships and collaborate with sales teams to renew and expand accounts
• Provide training on product features and advocate for customer needs within the organization

Required Qualifications

• 2+ years of experience in customer-facing roles such as Customer Success or Technical Account Management
• Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or AppSec
• Ability to take ownership of customer portfolios and make strategic decisions autonomously
• Entrepreneurial mindset with a focus on building processes to enhance customer service
• Commitment to continuous personal and professional development