Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success Management - Commercial/Digital.

Key Responsibilities

• Build, lead, and mentor a team of Customer Success Managers for Commercial and Digital customers
• Partner with cross-functional teams to define and execute segment-specific strategies
• Drive retention and growth by leveraging data insights and implementing operational excellence

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or related fields
• Prior people management experience with a track record of developing high-performing teams
• Experience supporting Commercial, SMB, or high-volume customer segments
• Background in Cybersecurity, DevOps, or a related technical domain preferred
• Bachelor's degree in a relevant field; advanced degree preferred