Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee support relationships with key customers and drive satisfaction and growth.

Key Responsibilities

• Serve as the primary relationship owner for assigned customer accounts
• Conduct recurring meetings to review SLA performance and improvement opportunities
• Track and improve Net Promoter Score (NPS) for assigned accounts

Required Qualifications

• 3+ years of experience in customer success or client services roles
• Experience working with enterprise or government customers
• Demonstrated experience preparing and presenting SLA or performance reports
• Experience in a SaaS and/or GovTech environment is preferred
• Customer Success certification (Gainsight, CCSM, or similar) is a plus