Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager responsible for ensuring the success and satisfaction of a portfolio of commercial and enterprise accounts.

Key Responsibilities

• Manage a portfolio of 30+ customer accounts, focusing on their success and satisfaction with products/services
• Build strong relationships with customers and drive product adoption to help them achieve their goals
• Collaborate with internal teams to enhance customer experience and address requests effectively

Required Qualifications

• 5+ years of experience in customer success, account management, or a related customer-facing role
• Ability to work collaboratively with cross-functional teams
• Strong organizational and time management skills
• Familiarity with Salesforce or other customer success tools is a plus
• A customer-centric mindset with a passion for delivering exceptional customer experiences