Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Manage and develop a team of Customer Success Managers, including recruitment and training
• Drive revenue growth by optimizing the effectiveness of the Customer Success team
• Analyze customer and product data to implement improvements and enhance operational efficiency

Required Qualifications

• 3-5 years of experience leading a CSM team in a B2B SaaS environment
• Proven ability to meet customer renewal and retention goals in a high-growth setting
• Data-oriented with experience in analyzing metrics for operational improvements
• Experience working with diverse teams across multiple countries and time zones
• Preferred experience in Fintech or HRtech industries