Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Manage and develop a team of Customer Success Managers, including recruiting and training new members
• Optimize revenue streams by enhancing the effectiveness of the Customer Success team
• Analyze customer and product data to implement improvements for revenue growth and operational efficiency

Required Qualifications

• 3-5 years of experience leading a Customer Success team in a B2B SaaS environment
• Ability to thrive in a fast-paced and challenging work environment
• Proven track record of meeting customer renewal and retention goals
• Data-oriented with experience in analyzing metrics
• Preferred experience in a remote team and familiarity with Fintech or HRtech sectors