Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and implementation, ensuring successful integration and training
• Manage ongoing customer relationships, monitoring health metrics and driving retention
• Identify growth opportunities within existing accounts and contribute to building the customer success function

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven ability to onboard and retain customers, with a focus on driving adoption
• Strong project management skills, capable of handling multiple customer timelines
• Experience with CRM systems (HubSpot, Salesforce, or equivalent)
• Self-motivated and detail-oriented, able to work autonomously in a fast-paced environment