Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support its expanding customer base across North America.

Key Responsibilities

• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
• Build and maintain strong, long-term relationships with clients and provide proactive support
• Monitor account health and identify growth opportunities while advocating for user needs

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Fluent in English; proficiency in French is a plus
• Passionate about technology and AI, with a desire to work in a fast-growing startup
• Experience with SaaS or tech support is highly valued
• Legally authorized to work in the US