Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and implementation, configuring the product for their business
• Drive retention by managing ongoing customer relationships and monitoring health metrics
• Identify growth opportunities within existing accounts and collaborate with cross-functional teams

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven ability to onboard and retain customers while driving adoption
• Strong project management skills with the ability to manage multiple implementations
• Experience with CRM systems (e.g., HubSpot, Salesforce)
• Self-motivated and comfortable working autonomously in a fast-paced environment