Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer relationships and drive account growth.

Key Responsibilities

• Set strategic direction and manage client relationships, ensuring quality and adherence to processes
• Increase annual recurring revenue (ARR) through growth and upsell strategies while driving customer retention
• Provide ongoing post-implementation support and manage project delivery within scope and budget

Required Qualifications

• At least 3 years of experience in a similar role, preferably in a SaaS environment
• Solid technical background with an understanding of software development and web technologies
• Experience working with and presenting to C-level executives
• Business process management experience and expertise
• Proven track record of managing customer relationships and delivering results