Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and implementation, ensuring proper configuration and training
• Drive customer retention through regular check-ins and monitoring of customer health metrics
• Identify growth opportunities within existing accounts and collaborate with cross-functional teams

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven ability to onboard and retain customers, driving adoption and reducing churn
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Experience with CRM systems (e.g., HubSpot, Salesforce)
• Self-motivated and detail-oriented, capable of working autonomously in a fast-paced environment