Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support a diverse portfolio of customers and drive strong customer outcomes.

Key Responsibilities:

• Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
• Lead customer engagement through direct interactions and scalable programs
• Monitor customer health and usage trends to identify risks and opportunities, taking proactive actions to drive engagement

Required Qualifications:

• Bachelor's degree or equivalent professional experience
• 2+ years of experience in Customer Success, Account Management, or Implementation
• Experience in a SaaS or technology environment
• Experience managing multiple customers or priorities simultaneously
• Comfortable working in a fast-paced, evolving environment