Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and activation, including system configuration and team training
• Drive customer retention and health through regular check-ins and monitoring of usage metrics
• Identify growth opportunities within existing accounts and collaborate with cross-functional teams to support expansion

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Demonstrated ability to onboard and retain customers, with a focus on driving adoption
• Strong project management skills to handle multiple customer implementations simultaneously
• Experience with CRM systems such as HubSpot or Salesforce
• Proactive and empathetic approach to customer needs, with a data-driven mindset